All items are shipped within 72 hours once payment has been received.  We have no control if in the event the item is scheduled to be delayed by the Freight Carrier due to customs of inspection.  A Tracking # will be provided via email. Damage, lost or stolen packages once delivered are beyond our responsibility, but rather the Freight Carrier.

If customer finds any damages in transit, customer should make claim to the carrier company (UPS, FedEx, or USPS) within three working days.  J-Variety is not responsible for any loss or damages resulted caused by shipping carrier(s).

• Absolutely no refunds after seven days (7) of original purchase invoice date.  All returns are subject to a 20% restocking fee.  In addition, a total refund less shipping charges will be issued. 
• All returned merchandise must be in its original mint and clean condition and include original factory box, original factory packaging (foam, plastic, wrappings, etc.) and blank, unfilled warranty cards, all instruction booklets and paperwork.  Do not deface original factory cartons or packaging in any manner.  Returns on damaged and scratched merchandise will not be accepted.
• All software must be return in unopened condition.  Software returned in opened condition will not be accepted.
• All merchandise returned for repair or credit must be accompanied by a RMA # (Return Authorization Number) and posted legibly on the outside of the returned package and must be shipped to J-Variety freight prepaid and insured.  J-Variety will not pay or refund this freight charges.  J-Variety will reject any merchandise without a visible RMA # posted or with a postage due.  RMA numbers are valid for 15 days only.  Customer can obtain the RMA # from customer service department by sending an e-mail to rma@j-variety.com.